The Importance of IT Services and Service Desk in Business Operations

What are the main responsibilities of a service desk in the IT department?

When you've got a solid partnership between the service desk and the membership department, the service-desk staff will not...

Main responsibilities of a service desk in the IT department

In this situation, the service desk acts as the sole point of contact between the IT department and the business for all incidents and service requests. Which IT services first spring to mind?

The main responsibilities of a service desk in the IT department include serving as the primary point of contact between the IT team and the business, handling all incidents, and service requests. The IT services that first come to mind in this scenario are usually software development processes aimed at creating unique solutions to meet specific business requirements.

For instance, in a startup business, the IT service team may be tasked with providing software that helps keep track of venture capitalists or other essential business processes.