FAQs - Store Policies

Shipping Information

Please allow 2-3 business days for shipment process. Once your order has been shipped, you will receive an email with your shipping information.

U.S. Domestic Orders

  • USPS Flat Rate: $5 | 3-5 business days delivery
  • FREE USPS Flat Rate shipping on order over $50 | No code required
  • USPS Priority Mail: $10 | 1-3 business days delivery

International Orders

  • USPS Flat Rate International: $25 | 10-20 business days delivery
  • FREE USPS Flat Rate international shipping on order over $200 | No code required
  • DHL or UPS global express: $40 | 2-7 business days delivery

*The international shipping cost does not include import duties and taxes, which may be liable to be paid by customers upon arrival in the destination country.

**Please note that Laloirelle is not responsible for the lost or stolen package once they have been indicated as “Delivered” by the carrier.

Returns

Laloirelle accepts returns for products ordered on www.laloirelle.com for a refund, exchange or store credit within 30 days of receipt, minus shipping cost.  Please note that we are not responsible for the return shipping cost.

In the unlikely event that you receive orders with damaged or incorrect items, please contact us within 7 days of receipt at info@laloirelle.com with a photo of the damaged package or incorrect items for an exchange.

Non-returnable items: Gift cards.

If you order contains a free gift (when a certain order amount is met) and it is not returned, the listed value of the gift will be deducted from your refund.

Payment Methods

We gladly accept Visa, MasterCard, American Express, Discover, Apple Pay, Paypal, Google Pay, Venmo and AfterPay. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed.

Your payment process is absolutely secure. All the payment transactions are processed via the Shopify, Paypal, and AfterPay platforms. All these payment platforms offer extra layers of security to stores and encrypt all your financial information (like your credit card number) in their servers, so you don’t need to share your financial information with any 3rd party, including Laloirelle.

Promotions

  • We offer Free U.S. shipping on orders over $50. Free international shipping on orders over $200. No code required.
  • Please subscribe to our newsletter for exclusive promotions and news.