What are the five key behaviors that AARP expects agents offering AARP branded products to demonstrate when interacting with customers?
Agents offering AARP branded products are expected to demonstrate five key behaviors when interacting with customers. These behaviors are designed to ensure that customers feel their relationship with AARP is effortless and inspiring.
The Five Key Behaviors Expected by AARP
Agents offering AARP branded products are expected to exhibit the following five key behaviors when interacting with customers:
1. Empathy: Agents should practice empathy by understanding and sharing the feelings of their customers. This helps create a sense of connection and trust between the agent and the customer.
2. Transparency: Agents should be transparent and honest in their interactions with customers. This includes providing clear and accurate information about AARP products and services.
3. Proactiveness: Agents should be proactive in addressing customer needs and concerns. This involves anticipating potential issues and taking steps to prevent them before they occur.
4. Professionalism: Agents should conduct themselves in a professional manner at all times. This includes being courteous, respectful, and knowledgeable about AARP products and services.
5. Personalization: Agents should personalize their interactions with customers by taking into account individual preferences and needs. This helps create a more personalized and engaging experience for the customer.
By consistently demonstrating these five key behaviors, agents can ensure that customers feel their relationship with AARP is effortless and inspiring. This ultimately leads to greater customer satisfaction and loyalty.