FAQs

Shipping information

For item(s) purchased on laloirelle.com, we offer two shipping methods of USPS Ground shipping and USPS Priority shipping. Both methods include shipping tracking number. At checkout, you will be prompted to choose from the shipping methods.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Orders will be processed and shipped out in 3 business days. Due to a high volume period, such as holiday season, your order may take longer than anticipated.

 

Once your order is shipped, the delivery time will depend on your selected shipping method and delivery location.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.

At the moment, we only ship to United States and Canada.

Payment information

We gladly accept Visa, MasterCard, American Express, Discover and Paypal. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Furniture.ca expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Orders and returns

To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

 

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

We manufacturer our products in small batches. We do our best to have all products in stock. In the case a product is out of stock, we will provide the expected back-to-stock date in the listing.

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

If your package was damaged during shipment, save the box and merchandise and notify us immediately at info@laloirelle.com. The damaged items will be replaced.

We want you to love your Laloirelle purchase, so if you are not totally satisfied, please send an email with your order number to info@laloirelle.com within 30 days of your purchase, and we will provide a return authorization and mailing information. We will be happy to refund your account for the full amount of your purchase, minus shipping. If the product is unopened, we will gladly exchange it for another Laloirelle product, refunding or charging the difference.

 

Shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that you use a shipping service with reliable tracking or insurance. If a return item is lost in the shipment back, we cannot issue a refund.

Any unanswered questions?

[amely_button style=”custom” font_size=”14″ button_bg_color=”#ffffff” button_bg_color_hover=”#202020″ font_color=”#202020″ font_color_hover=”#ffffff” button_border_color=”#ffffff” button_border_color_hover=”#202020″ text=”CONTACT US” link=”url:https%3A%2F%2Flaloirelle.com%2Fcontact%2F|||”]

Cart

loader