Frequently Asked Questions (FAQs)

Shipping information

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Orders will be processed and shipped out in 3 business days. Due to a high volume period, such as holiday season, your order may take longer than anticipated.

Once your order is shipped, the delivery time will depend on your selected shipping method and delivery location.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.

For item(s) purchased on, we offer two shipping methods of USPS First Class shipping and USPS Priority shipping. Both methods include shipping tracking number. At checkout, you will be prompted to choose from the shipping methods.

  • USPS First Class Mail: The delivery time is 3-5 business days.
  • USPS Priority Mail: The delivery time is 2-3 business days.

At the moment, we only ship to United States and Canada. If you want to see if we could ship to your country, please contact us.

Payment information

We gladly accept Visa, MasterCard, American Express, Discover and Paypal. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

Your payment process is absolutely secure. All the payment transactions are processed via the Paypal platform. Paypal offers extra layers of security to stores and encrypt all your financial information (like your credit card number) in their servers, so you don’t need to share your financial information with any 3rd party, including Laloirelle!

The sales tax is applied based on your shipping address.

We use your info to fulfill your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Orders and returns

Orders can be placed in our online store. To place your order, enter the quantity and click ‘ADD TO CART’ for each product. Next go to your cart to proceed to checkout.

During checkout, please enter the billing information as well as the shipping address if it is different from your billing address. Next, click “Continue to Payment” to complete your payment.

On the next page, you will be given the option to pay with your PayPal account, or “Pay with Debit or Credit Card”.

We manufacturer our products in small batches. We do our best to have all products in stock. In the case a product is out of stock, we will provide the expected back-to-stock date in the listing.

Please contact us to request to cancel or change your order before shipping is processed. Note that changes can not be guaranteed depending on the processing time.

We want you to love your Laloirelle purchase, so if you are not totally satisfied, please send an email with your order number to within 30 days of your purchase, and we will provide a return authorization and mailing information. We will be happy to refund your account for the full amount of your purchase, minus shipping. If the product is unopened, we will gladly exchange it for another Laloirelle product, refunding or charging the difference.

Shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that you use a shipping service with reliable tracking or insurance. If a return item is lost in the shipment back, we cannot issue a refund.

If your package was damaged during shipment, save the box and merchandise and notify us immediately at The damaged items will be replaced.

Any unanswered questions?