Camp Bow Wow: Overcoming Resistance to Change and Facilitating Organizational Culture Shifts

What factors might be contributing to Sally's resistance to change at Camp Bow Wow?

A. Social factors

B. Fear of the unknown

C. Lack of awareness

D. Habit

Answer:

Sally's resistance to change is likely due to habit and lack of awareness.

Sally's resistance to change at Camp Bow Wow can be attributed to her long-standing habit of following the old routine and her lack of awareness regarding the reasons behind the change and its benefits. It is common for individuals to resist change when it disrupts their established habits and when they do not fully understand the rationale for the change.

To address Sally's resistance and facilitate organizational culture shifts at Camp Bow Wow, Heidi Ganahl should consider the following actions:

1. Encourage Participation: Heidi should involve franchise owners in the change process and encourage their active participation. By involving them in setting up the change, franchise owners are more likely to support and embrace the new culture.

2. Consider Cultural Impact: Heidi should take a holistic approach and assess how the proposed changes will impact the existing culture of the organization. Understanding the potential cultural shifts will help in implementing the changes effectively.

3. Demonstrate Benefits: Heidi should start small and highlight the benefits of the change to franchise owners. By demonstrating the positive outcomes and advantages of the new culture, she can convince those who may initially resist the change.

Restricting communication and withholding information could hinder the change process by generating confusion and mistrust among franchise owners. It is crucial to engage all stakeholders, communicate openly about the impending changes, and address any concerns that may arise.